Details for Position: Orl-IT DM

IT Delivery Manager

Location: Orlando

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Austin, Connecticut, and Los Angeles.

EBG is looking for a dynamic person to help build a performance driven team. We are growing very quickly so we need a “hands on” person with diverse experience in Business Analysis, Systems Analysis, and Project Management including customer interaction and direct work with other technical team members and architects to help analyze, understand, document requirements and coordinate delivery of innovative systems development, enhancement, and maintenance activities for EBG websites.

The Senior Delivery Manager position is a member of a team of information systems architects, business analysts, developers, quality assurance analysts, and technical leads that develop, integrate, and maintain all of EBG’s entertainment and travel product websites and internal corporate applications.  The current technical platform for most EBG systems includes Linux, Apache, MySQL, and PHP and entails the usage of a significant number of external APIs for integrating to a wide variety of technology partners. The candidate should have familiarity with traditional waterfall and agile/iterative software development lifecycle methodologies and be able to apply and operate comfortably in both approaches.  Candidate must have strong communication and organizational skills to help analyze, define scope, identify critical activities, communicate and coordinate efforts among multiple stakeholders, and be able to help lead and manage some project activities for multiple simultaneous projects each lasting from only days to multiple months.   The candidate should exhibit a desire to grow with the company, take pride in their work, and fit well within a very collaborative multi-level team environment.


  • Ability to quickly review and accurately assess the technical complexity and critical activities required for a project
  • Ability to do detailed system analysis and document business requirements
  • Analysis of requirements and active participation in design of new development initiatives
  • Coordination and communication between multiple project stakeholders
  • Work closely with technical architects sharing solution requirements and identifying potential solution design
  • Be able to perform competitive analysis of similar or competing websites and their functionality for identifying or improving high value solutions
  • Lead and challenge development teams during project/task estimation
  • Track, manage, and provide updates on technical initiatives progress to schedule and status to stakeholders at all levels
  • Working with the developers to provide leadership in technical design and architecture
  • Setting estimates and expectations for new product development and implementing new features, tracking on target deadlines
  • Familiarity with development, implementation, and testing of web applications
  • Ability to facilitate and lead decisions related to the priority of activities within a project


  • 10+ years of real-world experience
  • Experience with web applications or inventory management and point of sale web applications
  • Software development lifecycle experience assisting in deadline-based delivery of software solutions
  • Self-motivated and organized
  • Very strong communication skills
  • Ability to work both individually and with a team
  • An understanding of the importance of User Experiences & User Interfaces
  • Experience in testing software applications and User Interfaces
  • 5+ years Business Analysis or Systems Analysis experience
  • Experience in the demands of deadline-driven work
  • Working experience with Microsoft Word, Excel, PowerPoint, Outlook

Preferred Qualifications

  • Experience with Mobile Applications
  • Experience with APIs
  • Experience with E-Commerce systems and PCI-DSS
  • Experience with AGILE software development methodology
  • Experience with JIRA
  • Experience with applicable technologies:
    • Linux
    • Apache
    • MySQL
    • PHP 5
    • CSS
    • HTML5
    • JavaScript
    • Source Control (SVN)
    • Web Services and XML

 Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.