Details for Position: ORL-Call

Call Center Representative

Location: Orlando

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Austin, Connecticut, and Los Angeles.

The Call Center Representative is an energetic and enthusiastic person who can sell fun and help our customers create memorable experiences by providing guidance on selecting theme parks, hotels and special events and assisting them with their reservations and purchases. The Call Center Associate acts as a trusted advisor using product knowledge, great listening and probing skills to provide exemplary service to customers and be able to up sell and cross sell our products. This is a sales position with an emphasis on meeting sales goals, as well as additional performance criteria.

Duties and Responsibilities

  • Answer inbound calls to promote theme parks, hotels, attractions, special events and other entertainment products
  • Use product knowledge to assist with planning and creating exciting experiences for our customers
  • Anticipate customer’s needs while exceeding their expectations; go the extra mile to engage the customer
  • Make reservations, place orders, cross sell and up sell travel/hospitality products
  • Assist with all customer inquiries by providing accurate information.
  • Meet personal and team targets for sales and other key performance metrics
  • Handle sales transactions with thoroughness and accuracy, documenting each order/reservation as per standard operating procedure.
  • Act as a gatekeeper to safeguard personal customer information (PCI)
  • Adhere to defined schedule as provided by the Workforce Management team
  • Other job-related duties as needed

Qualifications

  • Sales experience, preferably in a call center environment; experience in guest relations and/or phone reservations is acceptable
  • High energy, positive, confident attitude; team player who can also thrive in a competitive environment
  • Comprehensive knowledge of Microsoft applications and the Internet
  • Ability to communicate effectively and professionally, both in writing and verbally
  • Ability to multi-task in a fast-paced environment

EBG Perks aka The Fun Stuff

  • Paid Training including partner sponsored instruction
  • Paid Fitness time with workout facility on premise
  • Corporate discounts, hospitality events and various complimentary admissions throughout the US
  • Additional company incentives offered such as our annual Service Excellence awards and other sales-oriented contests
  • Continuous growth potential, contributory 401K and paid time off
  • Our own Fun Events and theme days including monthly birthday celebrations

Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.