Details for Position: ORL-COL

Coordinator, Operational Learning

Location: Orlando

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Austin, Connecticut, and Los Angeles.

The role of Coordinator, Operational Learning will interact closely with our Operational Trainers and our Knowledge Coordinator to align our training initiatives for both new and existing employees within the Operations Team (Call Center, Customer Care, TPS, etc.). In doing so, this role will be responsible to assist the development of a comprehensive e-learning library by creating new learning content within our LMS system for new and on-going training based on topics defined through collaboration between the Operational Training Team and the leadership team of each department.

Duties & Responsibilities

  • Assist in the development of a comprehensive e-learning library by creating new learning content within our LMS system.
  • Assist with monitoring and reporting on the performance of established training initiatives.
  • Assist with developing new training material (Job Aids, QRGs, Operational Process Change Memos, etc.), as needed.
  • Responsible for coordinating with the Operational Training Team to ensure that the most up to date policies and procedures are being relayed to new and existing staff alike.
  • Perform other duties as assigned.

Qualifications

  • Proficiency with the use of the Microsoft Product suite (Word, PowerPoint, Publisher, SharePoint, Excel, OneDrive, Outlook, Etc.)
  • Previous experience developing written and electronic learning material a plus.
  • Applicant must be willing and eager to become the SME on operational policies and procedures.
  • The ability to communicate professionally and effectively, ensuring special attention to proper grammar/syntax usage is essential.
  • Strong organizational and time-management skills are a must.
  • Ability to work independently over prolonged periods of time.

Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all- inclusive listing of work requirements.