Details for Position: ORL - TPSC

Ticket Processing and Support Coordinator

Location: Orlando

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.  

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs.  We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles.

The Ticket Processing and Support Coordinator is responsible for supporting our guests, EBG field sales agents, customer care representatives and call center representatives through day to day operations including: resolving of customer service issues, fulfilling of manually booked products and reporting. EBG has a vibrant work environment and we offer competitive compensation, great benefits program, and a wellness program that includes an onsite fitness facility with; Yoga and Cardio Jam classes, a comp tickets program where you can visit and enjoy entertainment venues to share your experience with our guests. Come join our team! We take fun seriously!

 

Duties and Responsibilities

  • Assisting vendors with various reports
  • Handling of fulfillment of manually booked and hard ticket products; including ticket transfers when applicable
  • Maintain accurate and detailed spreadsheets
  • Support Customer Care, Call Center and Field Sales Agents as needed
  • Handling of guest issues and escalations
  • Participate in end of month inventory counts
  • Responsible for accurate and secure cash handling
  • Provide outstanding service to all customers; both internal and external
  • Perform additional duties as assigned

 

Qualifications

  • Comprehensive knowledge of Microsoft applications and the Internet
  • Excellent customer service and vendor relation skills
  • Excellent problem solving skills
  • Candidate to possess intermediate skill level in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
  • Flexible scheduling (nights, weekends, holidays)
  • Strong passion for travel and entertainment
  • High energy, ability to remain focused on goals, working independently
  • Ability to communicate effectively both written and oral in a professional manner
  • Ability to multi-task, be a team player, and have strong organizational skills
  • Other related experience includes Ticketing, Events, Hospitality, Attractions, Box Office, Yield Management, Technical Operations, Data Analysis
  • Adaptable to change with a positive can-do attitude

 

Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.