Details for Position: ORL - TPSC

Ticket Processing and Support Coordinator

Location: Orlando

Ticket Processing and Support Coordinator

Support the FUN! - Do your part in taking “fun seriously” by measuring the compliance of our team toward our goal in providing legendary customer experiences.

As the Ticket Processing and Support Coordinator, you will be passionate about delivering exceptional guest experiences and building and maintaining relationships with our vendors and internal customers. You will be a team player that operates with a sense of urgency and discipline in everything they do.

You will work together with our vendors, EBG field sales agents, customer success coordinators, and call center representatives to support our customer’s needs. In this back office function, you will assist in resolving escalated customer issues, fulfilling manually booked products, and reporting. You will use your ability to solve problems and maintain great relations with key vendors and partners. The Ticket Processing and Support Coordinator will assist in fulfilling orders with UPS and electronic delivery.

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.  

Qualifications

  • Intermediate level skills in Microsoft applications (Word, Excel, Outlook) and the Internet
  • Excellent customer service and vendor relation skills
  • Excellent problem-solving skills
  • Flexible scheduling (nights, weekends, holidays)
  • Strong passion for travel and entertainment
  • High energy, ability to remain focused on goals, working independently
  • Ability to communicate effectively and professionally (both written and oral)
  • Ability to multi-task, be a team player, and have strong organizational skills
  • Other related experience includes Ticketing, Events, Hospitality, Attractions, Box Office, Yield Management, Technical Operations, Data Analysis
  • Adaptable to change with a positive can-do attitude
  • Fluent in Spanish (preferable)