Details for Position: Orl - ITAE

IT Application Engineer

Location: Orlando

The IT Application Analyst is responsible for software and application administration by managing, configuring, troubleshooting issues and maintaining key enterprise applications and software packages. The IT Application Analyst must be able to communicate with all levels of the business, from stakeholders and executives to end users. The IT Application Analyst will work closely with other IT teams including Information Security, Developers, Quality Assurance, Support and product vendors to plan, deploy and sustain a stable, highly-performing and available application environment. The IT Application Analyst must have the ability to lead tasks and projects, and prepare a variety of technical and user-oriented reports or manuals.

Qualifications

  • Bachelor’s degree or combination of experience and education
  • 5+ years IT Systems Support or IT Technical Support
  • Hands on experience with administration and configuration of Salesforce, JIRA, Office365, etc.
  • Technical aptitude, professional presentation skills, and superior customer service skills
  • Knowledge of ITIL practices including incident management, problem management, and change management
  • Ability to train and mentor junior staff.
  • Attends industry seminars, conferences, and training classes to update knowledge and skills.

Preferred Qualifications

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Atlassian Certified Jira Administrator
  • MCSA: Office 365
  • Comptia Security+

Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements