Details for Position: Orl - IT A

IT Support Analyst Level I

Location: Orlando

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.  

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs.  We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles.

The IT Support Analyst I must be able to provide technical hardware and software support to networked installations of desktops and laptops running primarily Microsoft operating systems in a domain environment. He or she, also will be responding to support requests via phone, email and in person to a rapidly growing company.



  • 2 + years of IT helpdesk experience
  • Experience with account creation, deletion, and changes in Active Directory and Exchange
  • Experience with setup and troubleshooting in Windows 7/10, PC Hardware and Software, Printer Hardware, MS Office 2010/2013
  • Understanding and working knowledge of Windows Server 2008/2012, Active Directory Users and Computers, DNS, etc.
  • Understanding of Terminal Server environment
  • Understanding of SonicWALL’s or comparable firewalls and routers, TCP/IP, WAN, LAN, and Wireless networks
  • Ability to communicate effectively, both written and orally, in a professional manner.
  • Ability to multi-task, be a strong team player, and have strong organizational skills and time management skills
  • Must possess excellent problem solving skills and an ability to find, troubleshoot, and resolve issues using whatever outside resources (i.e. research) are required.
  • Must possess a valid driver’s license, reliable transportation, and be available to work after hour emergencies


Preferred Qualifications

  • Technical certifications like MCP, MCSA, MCDST, A+, Network+, Security+
  • Associate degree or higher
  • Mac familiarity
  • ShoreTel phone system


Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be consider an all-inclusive listing of work requirements.