Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.
EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.
EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles.
Senior Manager of Data and Quality Assurance will lead a team of managers to ensure overall integrity of EBG content provided to both external and internal guests. He/She will provide continual feedback and information data to management for improvement of call handling skills across multiple platforms. Will work with the Sr. Leadership from each department within Operations to develop and provide adhoc reporting as needed. Maintains thorough and complete performance service level reports, provides QC reports weekly and monthly, conduct weekly meetings with Call Center, Fulfillment, Operations and Customer Care personnel. Provides updates to the operations team, maintains and verifies the consistency of quality standards. Conduct monthly audit processes to remain compliant with Key Performance Indicators outlined by EBG.
Duties and Responsibilities
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.