Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.
EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.
EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles.
The Senior Manager on Duty, Operations will be responsible in leading and directing the Operational department management team after 5PM and on weekends. The Senior Manger on Durty will assist with escalated customer service disruptions, ensuring that the department provides exemplary service while meeting the needs of customers. In addition, the Senior Manager on Duty will be responsible for Facility Security and Emergency Management in Support of all EBG employees that are scheduled in the night and weekend hours. The Senior Manager on Duty of Operations will be dedicated in providing exemplary leadership with a passion to drive product knowledge, Brand integrity and agent retention in Customer Operations. Includes night time and weekend support of all Customer Operations Projects and Initiatives including Quality, Training and Knowledge enhancement.
The Senior Manager on Duty will encourage a positive and conducive work environment. They will address any issues pertaining job performance that could negatively impact the reputation of EBG in real time, documenting these incidents as required. The focus of the department is to create loyalty to all EBG brands while delivering exemplary service to our guests.
Duties and Responsibilities
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.